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What to expect when you partner with BookSource

By Louise Morris, Customer Service Director

Finding the right distribution partner is crucial as they will be an integral part of your team and business. However, each distributor is different.  At BookSource, we offer an unrivalled service and flexibility to our clients.

 

Moving to BookSource
You can expect a stress free move to BookSource. I'll be your point of contact for the onboarding process.

We'll start to work on getting your stock into our warehouse to start receiving orders as quickly and seamlessly as possible. We'll keep you updated every step of the way.  Information on all stock held, as well as stock movements, are available on InfoSource (see below).

Our systems team will work with you to get up and running on our systems.  We use Bookmaster, a world leading publisher and distributor operating system.  If you have a website, our team will assist with integration for eCommerce orders.

 

We'll work together to set a 'go live' date when customers can start to place orders.  We will assist with any communications and announcements to your customers and authors etc.

Our team provide a personable service, this means really listening to our clients and putting ourselves in their shoes.

Your dedicated Client Manager

Our approach is to build a positive working relationship from day one.  You will be allocated a Client Manager, who will be your direct contact here at BookSource.  Your Client Manager and (when necessary) the wider Client Services team are on hand to help you with any queries, handling issues and resolving problems quickly and efficiently. Your Client Manager will become your champion at BookSource and become acquainted with your business.  We expect you to enjoy the personal service that we’ve become known for. They will be involved in every step of your BookSource journey, from annual reviews to site visits, and we hope that you quickly regard them as a valued member of your own team.

Reporting

Access your data 24 hours a day.  You and your team will have access to InfoSource, BookSource’s own online resource and reporting tool. Resources on InfoSource include Title Management, Stock, Backorders and Charges etc.  Publishers have access to several reports including  ‘Orders in progress’, ‘Net sales by month’, ‘Stock on hand’ etc.  This level of reporting and data capture gives you the competitive edge to help spot opportunities and allow informed decisions to be made quickly. 

 

"In thirty years of running a publishing house and working with a number of distributors both in the UK and NA, I can safely say that BookSource is the best distributor we have worked with. We cannot praise BookSource enough for the efficient, knowledgeable and courteous service they provide. BookSource is the distributor that all publishers dream of."

Fatima Azzam
Managing Director, Islamic Texts Society

Let’s Work Together

Get in touch so we can start working together.

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