FORBOOKSELLERS
BookSource supplies booksellers and other retailers across the UK, Europe and the rest of the world with a fast, efficient and reliable service.
Trade customers can quickly and easily set up an account with us, or they can pay for their order at the time of placing it. If you would like to set up a BookSource trade customer account please email our Credit Control team for an application form credit.control@booksource.net
Ordering
Ordering
There are many ways to order from us:
Telephone: Monday-Friday, 9am-5pm
From UK: 0845 370 0067
From overseas: +44 141 642 9192
Fax: 0845 370 0068
Email: orders@booksource.net
Teleorder: SCBKSO
Payment Options
If you don’t have an account with us you can pay at the time of placing your order with a credit or debit card. We accept all credit cards except American Express and Diners Club card.
If you are an account holder and you have a payment query, please contact our Credit Control team:
Tel: 0845 370 0065
Payment Options
Delivery Details
Delivery Details
We use award-winning carrier DPD to deliver parcels throughout the UK and Europe. Smaller orders are sent via Royal Mail and orders to Scottish Highlands and Islands are sent via Parcelforce. We use DHL for overseas orders that are outwith Europe. Overseas customers should advise us if they have an arrangement with a UK shipper and we will send their orders to the them.
InfoSource
All trade customers can request access to our online reporting system, InfoSource. This invaluable tool allows customers to, at the click of a button any time of day, check availability of titles, track the progress of their orders and check what titles they have backordered. If you are a trade customer and would like to have access to InfoSource, please email infosource@booksource.net with a note of your BookSource account number.
InfoSource
Returns and Queries
Returns and Queries
BookSource is well equipped to deal with all returns, whether or not the publisher or customer is signed up to the Batch Returns process.
Authorised returns should be sent to:
The Returns Team
BookSource
50 Cambuslang Road
Cambuslang
Glasgow
G32 8NB
If you have received a damaged order please contact our Customer Service team who will be more than happy to arrange a replacement.