Frequently Asked Questions
Who is BookSource?
BookSource is a leading, UK based distributor of books and printed material. It currently provides a comprehensive service for over 190 client publishers, BookSource services includes warehousing and distribution services, order fulfilment and invoicing and cash collection. BookSource connects the publisher, retailer and reader.
Where are you based?
We are based in Cambuslang Investment Park, Glasgow, Scotland UK.
What is InfoSource?
InfoSource is our online reporting system which allows publishers to access all the information they need to run their business efficiently at the click of a button. InfoSource provides real-time detailed information about sales, orders in progress, stock, backorders and cash.
I'm a bookshop and want to order from you, how do I do this?
To open a Trade Account with us please complete this form. Once we process your application, and complete all the necessary checks, we will be in touch with your new account details. If you need to order anything from us in the meantime please contact our Customer Service team.
You can order via Pubeasy, Teleordering (SCBKSO), Email firstname.lastname@example.org or call us on + 44 (0)141 642 9192.
How can I return an order?
BookSource is signed up to the Batch Returns process. More info here.
Authorised returns should be sent to:
The Returns Team
50 Cambuslang Road
If you have received a damaged order please contact our Customer Service team who will be more than happy to arrange a replacement.
How do I open an account?
How do I track my order?
Tracking is available. Let us know at the time of order and once your order is confirmed and left our warehouse, you will receive an email with tracking details.