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Working towards a greener future. This week we reached another milestone in our mission to help counteract the effects of climate change. BookSource has planted over 350 trees in our BookSource Grove in the Scottish Highlands where they will support biodiversity, create homes for wildlife and enhance forests for the future. Here comes the science part…… Planting is an effective way to help offset carbon emissions. Through photosynthesis trees absorb carbon dioxide to produce oxygen. Trees lock up carbon, reduce pollution and flooding, and support people, wildlife, and farming in adapting to the climate crisis. (Source: Woodland Trust). We know it’s a small offering that won’t solve the issues facing the planet. The planet would need to plant around 40 billion new trees each year to offset the emissions created. However, it is a positive step in our journey that will also help engage and educate our colleagues and stakeholders. Read more on our sustainability journey here . ​ Updated: 20th March 2024.

Magda Bujacaz Warehouse Supervisor Magda is Warehouse Supervisor at BookSource. Her main focus is to deal with the despatch process, from picking through packing to making sure all orders are despatched via correct service. Magda joined BookSource in 2022. ​

What to expect when you partner with BookSource By Louise Morris, Customer Service Director Finding the right distribution partner is crucial as they will be an integral part of your team and business. However, each distributor is different. At BookSource, we offer an unrivalled service and flexibility to our clients. Moving to BookSource You can expect a stress free move to BookSource. I'll be your point of contact for the onboarding process. We'll start to work on getting your stock into our warehouse to start receiving orders as quickly and seamlessly as possible. We'll keep you updated every step of the way. Information on all stock held, as well as stock movements, are available on InfoSource (see below). Our systems team will work with you to get up and running on our systems. We use Bookmaster, a world leading publisher and distributor operating system. If you have a website, our team will assist with integration for eCommerce orders. We'll work together to set a 'go live' date when customers can start to place orders. We will assist with any communications and announcements to your customers and authors etc. ​ Our team provide a personable service, this means really listening to our clients and putting ourselves in their shoes. ​ Your dedicated Client Manager Our approach is to build a positive working relationship from day one. You will be allocated a Client Manager, who will be your direct contact here at BookSource. Your Client Manager and (when necessary) the wider Client Services team are on hand to help you with any queries, handling issues and resolving problems quickly and efficiently. Your Client Manager will become your champion at BookSource and become acquainted with your business. We expect you to enjoy the personal service that we’ve become known for. They will be involved in every step of your BookSource journey, from annual reviews to site visits, and we hope that you quickly regard them as a valued member of your own team. ​ Reporting Access your data 24 hours a day. You and your team will have access to InfoSource , BookSource’s own online resource and reporting tool. Resources on InfoSource include Title Management, Stock, Backorders and Charges etc. Publishers have access to several reports including ‘Orders in progress’, ‘Net sales by month’, ‘Stock on hand’ etc. This level of reporting and data capture gives you the competitive edge to help spot opportunities and allow informed decisions to be made quickly. ​ "In thirty years of running a publishing house and working with a number of distributors both in the UK and NA, I can safely say that BookSource is the best distributor we have worked with. We cannot praise BookSource enough for the efficient, knowledgeable and courteous service they provide. BookSource is the distributor that all publishers dream of." Fatima Azzam Managing Director, Islamic Texts Society Let’s Work Together Get in touch so we can start working together. First Name Last Name Email Message Send Thanks for submitting!

Returns Guidance Please see below for guidance on sending returns to BookSource: ​ 1) Please contact the publisher(s) directly for authorisation. This includes event stock, overstocks or, sale or return titles. BookSource cannot accept returns without authorisation. ​ 2) When you have received authorisation, please include the following in your return package: Account Number. Invoice number(s) titles were received on. Proof of authorisation to return (i.e. the email from the publisher). List of ISBNs and quantities for each. Clearly mark on packages/cartons 'Returns' . ​ We recommend that any returns be sent by a trackable service. ​ Please send your returns to: Returns Dept BookSource 50 Cambuslang Road Cambuslang Investment Park Glasgow G32 8NB ​ ​

Our Clients View our full list of Client Publishers here . ​

Jordan McDermott Warehouse Manager Jordan is responsible for all warehouse operations and managing the warehouse team. ​ Jordan oversees the deliveries of goods into our warehouse, ensures stock levels are accurate and accounted for, are stored safely and securely and orders are despatched on time to customers. ​ Since joining BookSource in 2019, Jordan has focused on processes to ensure efficient space utilisation, including implementing an innovative new racking solution. ​

BookSource for Publishers At BookSource we specialise in helping publishers do business. We know publishing and distribution. We promise, we deliver. We have well established relationships with key bookselling chains, individual stores, online retailers, supermarket chains and a vast number of other customers. Whether you are a global or an independent publisher, we can help you. Trust us to help you reach more customers and sell more books. Take a look below to discover the services we offer. Warehouse & Stock Management BookSource operates a 4,000 sqm state-of-the-art warehouse close to all major routes. We've recently upgraded our warehouse to include a new innovative vertical storage system. ​ ​ Order fulfilment for publisher website orders Let us dispatch order from your own website with EWOS - BookSource's Enhanced Web Order Service . Orders are transmitted to us upon completion of a web order on your site, we pass back various status messages keeping your customer informed. DataSource DataSource is BookSource's bibliographic data distribution service. Automate your processes and update only one system. Order Fulfilment Our team processes all orders from trade customers from across the world. Orders are collected from all industry standard ordering services including: Direct Sales: Email and telephone, EDI, Pubeasy, Teleorders and Batchline. Cash Collection Our credit control team have established relationships with all our customers. To mitigate risk to the publisher, all cash receipts are held separately and are protected by trust status until they are transferred to publishers. We also partner with Batch.co.uk, making payment of invoices much easier. ​ InfoSource All clients of BookSource have access to InfoSource, our online reporting tool. InfoSource provides real-time detailed information about sales, orders in progress, stock, backorders and cash. Consignment Transfers At BookSource we have long established trading relationships with all of the leading retailers allowing you to reach a wider audience. Let us help you do business with all of the major retailers. ​ ​ International Trade We dispatch orders all over the world, with close links to many international retailers. ​ We consolidate orders where we can to offer a quicker, cost effective service to our clients. Read more about our consolidation service here . ​ ​ Client Managers Our clients are allocated a Client Manager, who is their direct contact at BookSource. Your Client Manager is involved in every step of your distribution process. Partnering with Hello My name is Louise Morris I'm the Customer Service Director at BookSource. Read my recent post 'What to expect when you move to BookSource', or get in touch to discuss how we can help you. 'What to expect when you move to BookSource' Get in touch

Leah Cullen Client Manager Leah is one of our Client Managers and responsible for directly liaising on all aspects with our client publishers. She is focused on meeting their requirements. Leah has over 25 years' experience in the publishing industry including spending a decade with Borders in Glasgow as Bookseller and then as Events Manager. Leah works to ensure the relationships we have built with our client publishers are maintained and assists them with various queries and offering advice and problem solving. ​ Leah is also BookSource's Green Champion. Read more here . ​

Louise Morris Customer Service Director Louise's focus is to lead the Customer Service and Client Management teams to provide an outstanding experience for our clients and customers. She is responsible for the development, continuous improvement and delivery of BookSource's customer and client service. ​ Louise is a well known face to our clients. Since joining BookSource in 2005, she has developed and maintained excellent working relationships with our client publishers and customers to ensure that we consistently meet their needs. ​

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Upcoming Events The British Book Awards Mon, 13 May London 13 May 2024, 18:00 London, 86-90 Park Ln, London W1K 7TN, UK 13 May 2024, 18:00 London, 86-90 Park Ln, London W1K 7TN, UK Contact Us to Meet Scottish Book Trade Conference Thu, 16 May Edinburgh 16 May 2024, 09:30 – 17:30 Edinburgh, 2 W Tollcross, Edinburgh EH3 9BP, UK 16 May 2024, 09:30 – 17:30 Edinburgh, 2 W Tollcross, Edinburgh EH3 9BP, UK Contact Us to Meet