Welcome to BookSource!
We are delighted that you have opened an account with us. Below you will find some important information. If you still have questions after reading this information please do not hesitate to get in touch.
Details of your account
We will send you an email containing your account details. It is important that you review these details and let us know if anything is missing or wrong. Please double check your contact details. If you ever need to contact us please always quote your account number.
How to order
You can place an order by getting in touch with our Customer Service team on 0141 642 9192 (int. +44-(0)141 642 9192) or email firstname.lastname@example.org. For every order you must supply ISBNs and an order reference. We are unable to complete your order without these details.
If you use teleordering, our reference is SCBKSO. To enquire about EDI and other forms of electronic trading and messaging please contact our Customer Service team.
We are now LIVE on Pubeasy. Place orders and check availability at Pubeasy.com
If you have a Pubeasy account, please let us know and we will link your BookSource account with your Pubeasy credentials.
Your credit limit and credit period
You can place orders up to the value of your credit limit, and you will have your credit period within which to pay. We have assessed the information you provided and we have set your credit limit and period accordingly. Because this is a new account we will keep your limit under review, but please contact our Credit Control team on 0141 642 9192 (int. +44-141 642 9192) or at email@example.com if you would like to discuss things further.
What happens to your order
As soon as your order hits our system we will send you an order confirmation email. This reads your order back to you, together with availability, price and discount information. You should review these emails and get in touch if something is amiss.
If any lines on your order have been backordered we will send you a backorder confirmation email. When backorders are released you will receive a backorder release email.
If there is a credit issue with your account your order will go into "pending" in which case you will receive an order held email. You should act on these immediately in order for us to send you your books.
Your order will then wait in our order pool for progression to our warehouse pool, where it will consolidate with any other orders you may have with us. Your order is then picked and dispatched. Upon dispatch you may receive an order dispatched email from us. This simply confirms what we've sent to you, along with parcel tracking information if available.
Deliveries to you
Our preferred partners are DPD, DHL, Royal Mail and William Armstrong (Palletforce). Your details are passed to them along with each consignment we send to you so they can contact you if required. You may receive an email or other notification from them with delivery details.
Invoices, credit notes and statements
We insert our invoices either inside one of the boxes we send to you or attached to the outside. These are the VAT documents that you will require for your records. In instances of overseas dispatches we also attach the relevant commercial invoices for shipping purposes. We will also send you a copy of the invoice by email. Credit notes and account statements are delivered to you by email only so you should look out for these.
To settle your account with us our bank details are printed on each invoice. You can call us to pay by credit card (surcharges may apply). If you use batch.co.uk please let us know and we'll arrange to have your documents delivered to them.
If your order reaches you in less than perfect condition then we want to hear about it. Please call us and we will arrange to have replacements sent to you. If you wish to return books as part of a sale or return agreement then you must contact the publisher for authorisation before returning any stock to us. Please note that we will not raise a credit for any unauthorised return.
It's sometimes easy to lose track of your backorders. Contact us at any time and ask for a backorder listing. We'll provide this to you as a csv file. Once you've had a chance to review the information contact us with any cancellation instructions you might have.
Our Customer Service team (firstname.lastname@example.org) is your main point of contact and they should be able to help you with all your queries. Occasionally you might need to speak with our Credit Control team (email@example.com). Both are reachable by telephone on our main number (0141 642 9192), just follow the prompts.
We love our planet - that's why we're doing everything we can to help save it. Our Green Agenda is our commitment to review every part of our organisation and our partnerships to find more sustainable ways of doing business. Our projects have already prevented hundreds of tons of CO2 emissions and we hope that we have your support to prevent many hundreds more. Read more here.