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How to make a payment to us We try to make it easy for you to work with us so we've put together a number of ways for you to pay your invoices or settle your account. ​ Bank Transfer (BACS) ​ It is easy to make a bank transfer to us. Our bank account details are on every invoice we send you and in case you're not in the UK we've included our SWIFT and IBAN references. We ask that you always quote your account number and any invoice numbers on any transfer you make to us. We always expect you to pay us in full so you should select whatever options necessary to ensure that any currency conversion or transfer fees are NOT deducted from the amount which reaches us. ​ Batch.co.uk ​ BookSource is a longstanding member of the Batch payments system operated by the Booksellers Association. It allows you to receive our invoices from multiple suppliers in one place and authorise them for payment with a single click. For further information on Batch visit batch.co.uk then contact us to set you up to receive invoices and credit notes, and for us to receive your payments this way. ​ Payment Link by Stripe ​ We have recently partnered with STRIPE to allow us to take your credit card payment online and as securely as possible. We no longer accept card details over the telephone to remove any risk of them being cloned. Instead, you can make your credit card payments to us by clicking on the payment link button below. We accept almost every type of card and soon we'll include Apple Pay, Google Pay, and Paypal. ​ Cheques ​ If none of the above suit we will still accept cheques from you through the post. However, this is fast becoming an expensive option for us and we expect our bank to begin levying charges which we may have to pass on to you or our publishers. ​ Payment Link by STRIPE

Frequently Asked Questions Who is BookSource? BookSource is a leading, UK based distributor of books and printed material. It currently provides a comprehensive service for over 190 client publishers, BookSource services includes warehousing and distribution services, order fulfilment and invoicing and cash collection. BookSource connects the publisher, retailer and reader. Where are you based? We are based in Cambuslang Investment Park, Glasgow, Scotland UK. What publishers do you work with? Check out our Client list here. How can I book in a delivery? Please visit our online Real-Time Booking System page here . What is InfoSource? InfoSource is our online reporting system which allows publishers to access all the information they need to run their business efficiently at the click of a button. InfoSource provides real-time detailed information about sales, orders in progress, stock, backorders and cash. I'm a publisher based outside of the UK, can you still distribute my books? Yes! We distribute books around the world. Contact us to discuss working with us. I'm a bookshop and want to order from you, how do I do this? To open a Trade Account with us please complete this form . Once we process your application, and complete all the necessary checks, we will be in touch with your new account details. If you need to order anything from us in the meantime please contact our Customer Service team . You can order via Pubeasy , Teleordering (SCBKSO) , Email orders@booksource.net or call us on + 44 (0)141 642 9192. How can I return an order? Please click here for guidance on sending returns to BookSource. How can I check a book's availability? You can check availability on Pubeasy or contact our Customer Service Team . How can I contact BooksSource Please complete this form and we will get back to you. How do I open an account? To open a Trade Account with us please complete and submit this form . Once we process your application, and complete all the necessary checks, we will be in touch with your new account details. If you need to order anything from us in the meantime please contact our Customer Service team . There is a problem with my order, who should I contact? We're sorry there is a problem with your order. We'll do our best to correct this. Please click here for further guidance. How do I track my order? Tracking is available. Let us know at the time of order and once your order is confirmed and left our warehouse, you will receive an email with tracking details. My order is damaged, who should I contact? We try to ensure that your books arrive on time and in perfect condition, but occasionally things don't always go to plan. We promise that this isn't normal, and if you experience any difficulties with your BookSource order(s) we'll do what we can to fix things, but we may need a little help from you. Please click here for more info. How do I make a payment? We try to make it easy for you to work with us so we've put together several ways to pay your invoices or settle your account. Please click here for further info.

We've installed EV chargers! As part of our commitment to becoming a greener and more sustainable business we’ve now installed EV chargers in our car park. And, as we are based in an area where there isn’t an abundance of EV charge points, through our partnership with Monta we’ve made our chargers open to the public! ​ To use our chargers simply scan the QR code on one of the charging robots and follow the simple instructions from there. Our charge rates are 40p per kWh during the day and 28p per kWh at night (midnight to 5am). You can also access our chargers through one of the many roaming agreements Monta has with other charge point providers - just check your usual app for details. Click here to see availability of our charging robots

Request a delivery slot Welcome to ORBS, our Online Realtime Booking System. ​ To request a delivery slot simply click on an available time below and fill out the form. We will send you confirmation of your booking as soon as we can. Your slot will remain open for 30 minutes after your selected time. Please refer to our Delivery Manual prior to sending us anything. All unbooked and non-conforming delivery attempts will be refused. All deliveries are signed-for as "unchecked". BookSource does not accept liability for discrepancies until the receipt is confirmed to our client publisher. To book in a container please call 0141 642 9192. Consignments of 10 parcels or fewer do not require to be booked in.

Terms and Conditions of Trade ​ 1. General ​ (a) All orders for the sale of goods by Scottish Book Source Limited (BookSource), on behalf of its client publishers, are subject to these terms and conditions which may only be varied by agreement with an authorised representative of BookSource. Except as provided herein, these Terms and Conditions override all conditions stipulated by the customer and apply to all orders made by customers, including any on the customer’s own order form. (b) Goods shall be supplied within a reasonable time of receipt of order. Orders may not be cancelled by the customer, but BookSource reserves the right to refuse to supply a customer with all or any Goods. All orders are accepted subject to the availability of Goods. BookSource shall have the right to make deliveries of orders in part where delivery in full cannot be made as a result of unavailability of goods. ​ 2. Prices ​All books are supplied at Net retail prices and should be sold as such unless otherwise agreed with the publisher in advance of placing the order. Prices are subject to alteration without notice. ​3. Carriage ​Goods will be delivered to the customer’s premises in the UK and Eire by any carrier chosen by BookSource. Goods will be delivered to overseas customers by any carrier chosen by BookSource unless specified by the customer. For overseas orders, carriage will be at the customer’s expense. 4. Risk and Title ​​ (a) Where sales are to customers in the UK and Eire, the risk of loss or damage to the goods shall pass to the customer when the carrier delivers the goods to the customer’s delivery address. (b) In the case of overseas sales, the risk shall pass to the customer when the goods are delivered to the customer’s specified shipper or, in the case of goods sent by a carrier selected by BookSource, when the goods are delivered to the customer’s place of business or agreed delivery address. (c) Title in the goods shall not pass to the customer until all sums due by the customer to BookSource have been paid in full. (d) Where title to Goods has not passed to the customer: ​ (i) BookSource shall be entitled to call upon the customer to return them at any time. In the event of the customer failing to comply with a call for the return of Goods, BookSource (or its agents) shall be entitled to enter the premises of the customer to uplift Goods the title to which has not passed to the customer, and the customer shall permit (or shall procure the permission by third parties of) such entry. (ii) BookSource shall be entitled to require the customer not to resell or part with possession of such Goods​ (ii) Such Goods may be resold by the customer as the non-remunerated agent of BookSource provided that, in such case, the customer shall hold the proceeds of sale for the benefit of BookSource and shall be liable to account to BookSource therefor. (iii) Goods shall be stored at the premises of the customer so as to be both recognisable as the property of BookSource and identifiable by reference to a particular invoice of BookSource. ​​5. Shortages and Damages (a) The customer shall inspect the goods within 5 working days of delivery and unless written notification is given to BookSource within such timescale of any faults or shortages revealed, neither BookSource nor any client publisher shall have any liability for such faults or shortages and payment will be due in full. (b) Subject to the customer complying with (a) above, BookSource will replace from stock such goods as are agreed to be faulty and will forward any books found to be missing from the delivery if possible from current stock. (c) If replacement cannot be made from stock, BookSource will issue a credit note for the invoiced value of such stock. This clause 5 sets out the entire liability of BookSource and/or any client publisher in respect of faulty or missing goods. ​ 6. Payment and Credit Terms (a) Goods are supplied subject to the credit terms and credit limit agreed between the customer and BookSource as in force at the date of invoice. BookSource reserves the right to exercise complete discretion in respect of credit facilities which may be withdrawn without notice. (b) Unless otherwise agreed payment shall be in the currency agreed and stipulated on the invoice. Non-payment of accounts at the due date or the exceeding of the credit limit shall entitle BookSource to stop all deliveries and to terminate any contract or commitment in respect of undelivered goods. (c) Costs incurred by BookSource or any client publisher in the recovery of debt shall be payable by the customer. (d) Customers may pay by credit card -Visa or MasterCard however surcharges may apply 7. Proformas ​​ All proformas are subject to the order being accepted and to the availability of the goods. Proformas shall lapse 30 days after issue unless otherwise agreed in writing. ​ 8. Returns Returns can only be made if they are in accordance with the BookSource returns policy. The following conditions apply: (a) All books must be in mint condition and suitable for re-sale (b) All returns requests must be authorised in advance in writing by the relevant client publisher or a representative (c) No out-of-print titles may be returned unless permission is obtained from the publisher (d) Books may not be returned within three months or after twelve months from receipt by the customer (e) All returns are subject to a handling charge of £3 per item to be deducted from the credit note raised, unless by special arrangement (f) Single copy returns will not normally be accepted unless by special arrangement (g) Returns must be sent to BookSource within one month of written authorisation being received from the publisher otherwise they may not be accepted (h) Returns should not be sent to the publisher’s office, nor to BookSource’s office. All returns must have a BookSource Authorised Returns label attached. ​ 9. Warranty No warranty as to the fitness of Goods for a particular purpose is given by BookSource unless intimation in writing that the Goods are to be bought for a particular purpose has been given by the customer to BookSource and BookSource has accepted this intimation in writing. All other warranties which may lawfully be excluded are hereby excluded. This warranty shall be the full extent of BookSource’s liability hereunder and BookSource accordingly disclaims all other liability for loss or damage howsoever caused arising out of the purchase, possession, use or resale by the customer of the Goods provided that nothing herein contained shall exclude the liability of BookSource for death or personal injury resulting directly from the fault or negligence of BookSource or its employees or agents. ​ 10. Force Majeure BookSource shall not be under any liability to the customer for any loss suffered by the customer arising out of the failure of BookSource to fulfil its obligations hereunder where such failure is due to events outwith the control of BookSource (which events shall include, but shall not be limited to, acts of God, war, civil unrest, strike, lock-out or other industrial action and transport failure). ​ 11. Libel BookSource reserves the right to withdraw from customers any book which is the subject of a libel action or for any similar reason. BookSource disclaims all responsibility for the continuing sale of any publication which the Publisher has asked to have withdrawn. ​ 12. No Waiver If BookSource does not insist upon the strict observation of these terms and conditions on any specific occasion, this should not be deemed to be a waiver of the terms and conditions. ​ 13. Law These Terms and Conditions shall be governed in accordance with the Laws of Scotland and the customer agrees to any dispute being subject to the non-exclusive jurisdiction of the Courts in Scotland.

Collette Wilson Finance Director Collette is a qualified Chartered Account , with experience working in private accountancy firms and industry. Starting with BookSource in 2017 and appointed Finance Director in 2020, Collette has overall responsibility for the financial functions of the company. Providing strategic financial leadership and guidance on all financial matters for BookSource, Collette and her team also manage our client publishers debtor balances and cash collection. Get to know Collette, we spent 5 minutes with her recently, read more here. ​ ​

Davinder Bedi Managing Director Davinder has been Managing Director of BookSource since 2001. ​ During that period he has guided BookSource to become an international book distributor and built its reputation as an industry leader, delivering a reliable, flexible service. He is recognised for his expertise and understanding of the publishing and book distribution sector and has a clear understanding of the wider issues impacting its market. ​ Davinder also sits as a Board Member and Trustee of Publishing Scotland , as well as Chair of Friends of Glasgow University Union. He is a qualified Chair in the Childrens' Hearings system, making legal decisions for, and with, children and young people in Scotland. ​

BookSource BookSource is a distributor of books and printed material and currently provides a comprehensive service for over 190 publishers. BookSource services include warehousing and distribution services, order fulfilment and invoicing and cash collection. BookSource connects the publisher, retailer and reader. ​ With over 4,000 account holders, and an expanding overseas customer base, the company has strong, well-developed relationships with key bookselling chains, individual stores, online retailers, supermarket chains, direct to the public and a number of other customers. ​ Founded in 1995 by Publishing Scotland to provide distribution services to help independent Scottish publishers, BookSource has expanded over the decades to provide services to publishers and retailers across the world. The BookSource team is made up of dedicated professionals with a wide range of experience and knowledge of publishing, b ookselling and distribution. ​ BookSource's 4,000 sqm warehouse is in Cambuslang, in the outskirts of Glasgow, close to the M74 motorway ideally placing us for easy distribution to the who le of the UK, Europe and beyond. Our recently upgraded warehouse includes innovative high density storage units and is designed to enable maximum order picking efficiency. ​ We are members of the Independent Publishers Guild, a Living Wage Scotland employer and have made the Scottish Business Pledge.

Welcome to BookSource! We are delighted that you have opened an account with us. Below you will find some important information. If you still have questions after reading this information please do not hesitate to get in touch. ​ ​ Details of your account We will send you an email containing your account details. It is important that you review these details and let us know if anything is missing or wrong. Please double check your contact details. If you ever need to contact us please always quote your account number. ​ How to order You can place an order by getting in touch with our Customer Service team on 0141 642 9192 (int. +44-(0)141 642 9192) or email orders@booksource.net . For every order you must supply ISBNs and an order reference. We are unable to complete your order without these details. ​ If you use teleordering, our reference is SCBKSO. To enquire about EDI and other forms of electronic trading and messaging please contact our Customer Service team . ​ We are now LIVE on Pubeasy. Place orders and check availability at Pubeasy.com ​ If you have a Pubeasy account, please let us know and we will link your BookSource account with your Pubeasy credentials. ​ Your credit limit and credit period You can place orders up to the value of your credit limit, and you will have your credit period within which to pay. We have assessed the information you provided and we have set your credit limit and period accordingly. Because this is a new account we will keep your limit under review, but please contact our Credit Control team on 0141 642 9192 (int. +44-141 642 9192) or at creditcontrol@booksource.net if you would like to discuss things further. ​ What happens to your order As soon as your order hits our system we will send you an order confirmation email. This reads your order back to you, together with availability, price and discount information. You should review these emails and get in touch if something is amiss. If any lines on your order have been backordered we will send you a backorder confirmation email. When backorders are released you will receive a backorder release email. ​ If there is a credit issue with your account your order will go into "pending" in which case you will receive an order held email. You should act on these immediately in order for us to send you your books. ​ Your order will then wait in our order pool for progression to our warehouse pool, where it will consolidate with any other orders you may have with us. Your order is then picked and dispatched. Upon dispatch you may receive an order dispatched email from us. This simply confirms what we've sent to you, along with parcel tracking information if available. ​ ​ Deliveries to you​ ​ Our preferred partners are DPD, DHL, Royal Mail and William Armstrong (Palletforce). Your details are passed to them along with each consignment we send to you so they can contact you if required. You may receive an email or other notification from them with delivery details. ​ Invoices, credit notes and statements ​ We insert our invoices either inside one of the boxes we send to you or attached to the outside. These are the VAT documents that you will require for your records. In instances of overseas dispatches we also attach the relevant commercial invoices for shipping purposes. We will also send you a copy of the invoice by email. Credit notes and account statements are delivered to you by email only so you should look out for these. ​ Paying us ​ To settle your account with us our bank details are printed on each invoice. You can call us to pay by credit card (surcharges may apply). If you use batch.co.uk please let us know and we'll arrange to have your documents delivered to them. ​ Returns ​ If your order reaches you in less than perfect condition then we want to hear about it. Please call us and we will arrange to have replacements sent to you. If you wish to return books as part of a sale or return agreement then you must contact the publisher for authorisation before returning any stock to us. Please note that we will not raise a credit for any unauthorised return. ​ Backorder management ​ It's sometimes easy to lose track of your backorders. Contact us at any time and ask for a backorder listing. We'll provide this to you as a csv file. Once you've had a chance to review the information contact us with any cancellation instructions you might have. ​ Contacting us ​ Our Customer Service team (customerservice@booksource.net ) is your main point of contact and they should be able to help you with all your queries. Occasionally you might need to speak with our Credit Control team (creditcontrol@booksource.net ). Both are reachable by telephone on our main number (0141 642 9192), just follow the prompts. ​ Our Environment ​ We love our planet - that's why we're doing everything we can to help save it. Our Green Agenda is our commitment to review every part of our organisation and our partnerships to find more sustainable ways of doing business. Our projects have already prevented hundreds of tons of CO2 emissions and we hope that we have your support to prevent many hundreds more. Read more here .

We've launched the BookSource Client Green Group! Becoming greener and more environmentally sustainable has been a longstanding commitment at BookSource but we know it's a journey and not a destination. We also know it’s a journey we need our clients to be involved in. ​ The Group comprises of three members of the BookSource Team and representatives from six of our client publishers. What is the purpose of the CGG? Provide a forum to discuss practical ideas which reduce our negative impact on the planet. Propose initiatives which can be actioned by BookSource. Monitor the impact and success of Green projects. What are the desired outcomes of the CGG? Understanding of and Agreement on the Green priorities for the business Improved sustainable practices within BookSource and amongst our client publishers. We’ve already met twice in 2023 and we will shortly be sharing details on the initiatives we have been discussing. ​ Do you want to know more? Contact Leah Cullen.

Jonathan Williams Chair For the last 25 years Jonathan Williams has been the Managing Director and co-owner of Cicerone Press, the leading specialist publisher of walking, trekking, mountaineering and cycling guides. He is a Chartered Accountant and former Chairman of the Outdoor Writers and Photographers Guild. ​

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