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BookSource Awarded ISO 14001 Certification January 2024 BookSource Awarded ISO 14001 Certification BookSource has announced that it has been awarded ISO 14001:2015, the internationally recognised standard for environmental management systems (EMS). The certification was awarded following an audit assessment by an external body. BookSource’s Managing Director, Davinder Bedi said: ‘Positive environmental practices have been at the core of our operations for several years, working towards ISO 14001 certification allowed us to create an even deeper focus on our operational processes and their impact on the environment.’ He continued ‘We have reached a key milestone on our environmental journey. We have a responsibility to our publishers, customers, colleagues and planet to reduce our environmental impact. Our ambition is to become the leading distributor for sustainability. It is my hope that this certification underlines our priorities for the future. We are committed to play our part in a sustainable world while driving the business further.’ Marion Sinclair, Chief Executive of Publishing Scotland, the majority shareholder of BookSource said: ‘I am delighted that BookSource has been awarded ISO 14001. This accreditation is a key element of the road map for a sustainability strategy for Publishing Scotland. I have been impressed by the enthusiasm the whole team have demonstrated throughout the accreditation process. It is an important accomplishment, and our members can be assured of our focus in developing a sustainable sector in Scotland.’ Read more about BookSource’s sustainability journey at www.booksource.net/green Read more about ISO 14001:2015 at https://www.iso.org/standard/60857.html

BookSource for Booksellers BookSource supplies booksellers and other retailers across the UK, Europe and the rest of the world with a fast, efficient and reliable service. Set up an account We ship all over the world. To open a Trade Account with us please complete this form . Once we process your application, and complete all the necessary checks, we will be in touch with your new account details. Easy Ordering Ordering with BookSource is easy. Order via TeleOrdering, EDI (Electronic Data Interchange), PubEasy , email or simply call us on + 44 (0) 141 642 9192. Returns BookSource is signed up to the Batch Returns process. Please read our returns guidance here. ​ ​​ We take great care to ensure that your books arrive in perfect condition, however, from time to time, things don't go to plan - let us correct it! More info here . Payment Options Don't have an account with us? You can still order from us, we accept all major credit and debit cards. More information on our payment methods here . Queries Need to check availability of a title? You can check availability on Pubeasy or contact our Customer Service Team. ​ Trusted Delivery Partners Our delivery partners are DPD, DHL and Wm Armstrong (Palletforce). Publishers we distribute View our Client Publisher List Partnering with

Minimum Order Service Levels (MOSLs) What is M OSL? MOSL is Minimum Order Service Levels. A BookSource service, established to reduce carriage costs for the publisher and consolidate orders where possible. ​ Why MOSL? In order to provide you with the best service, whilst ensuring deliveries meet industry standard delivery times, we established MOSL . O ur priority is to ensure that there are books on shelves for customers to enjoy whilst assisting where we can to reduce carriage costs. We want to encourage orders to be placed in quantities which are economically viable for us all or allow us to treat smaller orders differently. ​ How does MOSL work? Our standard service is to dispatch your orders within 2 working days. However, where the combined value of your orders and backorders is less than £100 (after discount) they will be held for up to 5 working days to allow for further consolidation. Our systems have been updated to manage this. ​ Can I opt out? At BookSource, we appreciate that our standard MOSL may not suit your business model and that sometimes you will need something different. By clicking here you can ask us to treat your orders and backorders in one of the following alternative ways: ​ Hold everything indefinitely until consolidated value reaches £100 (net). Never hold anything and dispatch within 2 working days. A Minimum Order Charge of £4 is applied to all orders less than £100 (net). You can also ask us to remove the order hold and pay the Small Order Charge when you place your order by telephone or email, and our FastTrack service remains in place for urgent orders. ​ ​

Our Values Attitude We are committed to understanding the needs of our clients and customers, and our activities revolve around their requirements. Communication We excel by being experts in our business environment. We recognise that good communication is key to our success​. We listen to understand. Excellence We are committed to providing a complete, no compromise, high quality service in everything we do. Our Commitments Environment ​ It is BookSource's objective to reduce negative environmental impacts resulting from our operations. Our People ​ We value our team! We aim to build trust between our colleagues, and succeed together through respect and partnership. Inclusion, diversity & equality BookSource is for everyone. We value diversity and provide an inclusive working environment for our colleagues.

BookSource for the planet Our promise What we do shouldn't cost the earth. It is BookSource's objective to reduce negative environmental impact resulting from our operations. We promise to follow sustainable practices where we can. We promise to educate and engage with our colleagues, clients, customers and partners on how we can collectively make an impact. ​ Environmental concerns are important to us, our clients and our customers. Becoming greener and more sustainable is a genuine commitment at BookSource, but it's a journey and not a destination. We will always work hard to achieve our goals. ​ Below are details of some of our most recent initiatives. ​ View our Environmental Policy here . ​ ​ Our journey so far.... 35 The number of tonnes of C02 we save per annum since our move to LED lights. 348 The number of trees we have planted in the Highlands of Scotland. 40 The number of miles of plastic tape we save each year since moving to a gum paper tape. 0 The amount of paper we use in our office. Green Team BookSource’s Green Initiative Team was established in 2019. The team is committed to researching and establishing initiatives which will have a positive environmental impact on our company and our planet. The team's objective is to educate and engage with colleagues, clients and customers to consider making the best decisions for our planet. Energy We swapped our lighting to LED lights, which saves 35 tonnes of CO2 each year! Packaging We source packaging from a local supplier (to save on carbon emissions). All boxes are FSC approved and are made from recycled board. In a bid to remove the need for extra 'void fill' within our boxes, we shred the majority of our cardboard, meaning we don't have to send it away for recycling. The shredded cardboard is used to pack boxes. Using shredded cardboard this way has meant we've drastically cut the amount of void fill paper we need. So we're saving on paper use and it's cutting down on how often a lorry has to deliver it (saving even more carbon emissions!) We've also swapped from plastic tape to gummed paper tape which is more environmentally friendly. ​ Waste and Recycling We are a zero waste company. None of our waste goes to landfill. We encourage customers to re-use our cardboard boxes whenever possible. Delivery Our delivery partner, DPD is the UK's leader in sustainable delivery, providing clean, green delivery. Read more here . BookSource Awarded ISO 14001 Certification We've installed EV Chargers! Making a shred of difference! We've planted over 300 trees! We've launched The BookSource Client Green Group A LIGHT touch saves 35t of CO2

Publishers we distribute Click below for more information on each of our client publishers 404 Ink 5m Books Ltd ACA Publishing Acair Ltd Akkadia Press Alanna Max Alba Wholesale And Other Stories APS Group Arachne Press Ltd Arc Publications Association for Scottish Literature B.I.L.D. Backpage Press Banipal Publishing Belle Media Birlinn Blue Fox Publishing BookLife Publishing British Entomological and Natural History Society Burning Eye Books Caboodle Books Carnegie Publishing Charco Press Ltd Cicerone Press Cinnamon Press Clairview Books Clan Books Colour Academy Publishing Crabtree Publishing Co Cranachan Publishing D.C. Thomson & Co Ltd Dalen David Hall Publishing Dedalus Press Dinosaur Books Dog Horn Press Equinox Publishing Eyewear Publishing Five Quills Fledgling Press Floris Books Fly on the Wall Press Fort Publishing Foundry Editions Fum D'Estampa Press G2 Entertainment Glasgow Museums Green Android Gresham Publishing Guardbridge Books Hashtag Press Hawthorn Press HetMoet-Menard Highlander Distribution Historic Environment Scotland Hogs Back Books Holmgard Press HopeRoad Publishing Ltd Ian Lawson Books Ignota Improve International Inkandescent Ltd Into Creative Iron Press Islamic Texts Society Istros Books Karadi Tales Lantana Publishing Ltd Leamington Books Lean Enterprise Academy Learning Together 11+ Books Lolli Editions Lucent Dreaming Ltd Makina Books Mama Makes Books Maverick Publishing Mayfly/New Writing North Mechanics' Institute Review Merlin Unwin Books Mogzilla Moonlight Publishing Mortons Media Mslexia Muddy Pearl Myrmidon Books Ltd Naked Punch National Museums Scotland Neem Tree Press New Frontier Publishing Nine Arches Press Nordisk Books Offord Road Books Onwe Press Out-Spoken Press Papillote Press Partus Press Patrician Press Peepal Tree Press Penned in the Margins Permanent Publications Poetry Book Society Poetry Business Poetry Ireland Poetry Translation Centre Prototype Publishing ReadZone Books Really Decent Books Redback Publishing Resilient Hedgehog Rider French Ringwood Royal Botanic Gardens Edinburgh Rucksack Readers Rudolf Steiner Press Salmon Poetry Scaramouche Scotland Street Press Scratch Books Selkies House Limited Seren Books Sidekick Books Silver Press Smokestack Books Snowbooks Society of Antiquaries of Scotland Sparsile Books Starfish Bay Publishing Step By Step Steve Savage Publishers Stonewood Press Story Machine Taproot Press Temple Lodge Publishing The 87 Press Ltd The Emma Press Ltd The Secret Mountain The Waywiser Press Thunderpoint Publishing Tilted Axis Press Tiny and Tim Two Rivers Press UEA Publishing Project Ugly Duckling Presse Vagabond Voices Valley Press VerlagVoland & Quist V&Q Verve Poetry Press Wacky Bee Whittles Wild Goose Windhorse Publications Wrecking Ball Y Lolfa (Alcemi) Ze Books Zero To Ten Zertex Media Zuntold Books

Drew Leonard Customer Service Assistant Drew's focus is our bookseller customers. He supports the Customer Service Manager and assists our customers, dealing with orders, any queries regarding titles, stock availability tracking orders and other enquiries. ​

Privacy Policy BookSource Data Privacy Policy May 2018 This information is our privacy notice. It explains what we do with your personal information, why we want to use it, how we protect it and what rights you have to control our use of your personal data. The most important fact is that it’s your personal data. We have complete respect for your rights and we will only use it where necessary to deliver our services to you or your business, or to keep you up to date about developments in our services. INFORMATION ABOUT US BookSource acts as both Data Controller and Data Processor. Our registered address is 50 Cambuslang Road, Glasgow G32 8NB. We are registered in Scotland, No. SC159052. If you want to contact us about any of the points in this notice, or just generally about how we protect your privacy, please email us at enquiries@booksource.net . THE PURPOSE AND LAWFUL BASIS FOR PROCESSING YOUR PERSONAL DATA We collect personal information for a few different purposes and these each have a different lawful basis. If you are a BookSource client, we hold your name and full contact details because we have a contractual obligation to deliver services to you. We need your contact details to deliver our services (such as to send you update emails when you need to take actions, update you on our services, send you stats and invoices and so on.) We also use your data to make our services smarter, faster, secure, integrated and useful to you. We will continue to hold your information for six years from the expiry of your contract with us for legal records. If you are a BookSource customer (or a client publisher’s customer), we will hold your name, full contact details, and details of your orders because we have a contractual obligation to deliver services to our clients. We need your details in order to allow us to send you our clients’ products, invoice you for them and collect cash from you on their behalf. We also have a legal obligation to record your details should they be required by the authorities (eg HMRC). If you are a supplier or other business associated with BookSource, we will hold your contact details because we have a legitimate interest in doing business with your company. We will aim to hold this information for three years since we were last in contact with you. If you visit our website, we use Google on our website to track user activity so we can improve our service. We may record your computer’s IP address so we can tell how each user and repeat visitor is using our site. Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We have a legitimate interest in tracking user journeys on the site so that we can improve our service. You can find out more about Google privacy by visiting https://policies.google.com/privacy . We may also offer you targeted offers in relation to your activity. We will hold IP information for a maximum of three years from the time of your last visit to our site. If you call us, we may monitor and record communications with you, including emails and phone conversations. Any information we collect may be used for the daily operations of the business, training purposes and to ensure we fulfil our legal and regulatory obligations. COOKIES We use a number of different cookies on our sites. If you do not know what cookies are, or how to control or delete them, we recommend you visit http://www.aboutcookies.org for detailed guidance. The list below describes the cookies we use on the site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use the site, or delete cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called Incognito in Chrome, InPrivate for Internet Explorer, Private Browsing in Firefox and Safari etc). First Party Cookies are cookies that are set by the website directly and include Session Cookies and Google Analytics Cookies. Session Cookies are used to remember your login for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled, then various site functionality will be broken. Session cookies also allow users to be recognised within a website so any page changes or item or data selection you make is remembered from page to page. The most common example of this is a ‘shopping cart’ functionality which means that your election is remembered as you browse an e-commerce site. Third Party Cookies are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site which allow visitors to share content on social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, YouTube, Zopim Live Chat and Google+. In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that some of these sites are likely to be collecting information about what you are doing around the internet, including our site. If you are concerned, you should check the respective policies of each of these sites to see how they use your information and to find out how to opt out, or delete such information. The help menu on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. WHO WE SHARE YOUR PERSONAL DATA WITH We use a number of different service providers (acting as data processors) who provide IT and administration, carriage and other services to enable us to operate our business and the services we provide to our clients and customers. Your personal data may be transferred to these data processors who generally fall under the following categories: *Website analytics service providers *Website and data hosting service providers *Email, contacts and calendar service providers *Telephone network service providers *Accounting software service providers *Card payment service providers *Carrier service providers For security reasons (to reduce the risk of phishing attacks on our customers) we do not name all our service providers in this privacy notice. The types of personal data we hold about you (and that may be transferred to our data processors) are set out above. Please contact us at enquiries@booksource.net if you want further information on specific data processors or the types of personal data they process for us. If you are a customer we will share your personal information with our client publishers. This is because it is their products which you are buying from us and we have a contractual obligation to them in this regard (because we are their agent). In this instance we are acting as a Data Processor and our clients are the Data Controllers, and as such have the same legal obligations under this privacy notice as we do. OTHER CIRCUMSTANCES IN WHICH WE MAY SHARE PERSONAL DATA WITH THIRD PARTIES We may also share your personal data with the following third parties in certain circumstances: *We will share personal information with law enforcement or other authorities (such as regulatory bodies) if required by applicable law. *We may share personal information with professional advisors such as lawyers, accountants, or auditors in order for them to provide legal, accounting or auditing services to us. *We will not sell or rent your information to third parties and we will never share your information with third parties for marketing purposes other than our own marketing activity. INTERNATIONAL TRANSFERS OF PERSONAL DATA AND THE MEASURES IN PLACE TO SAFEGUARD IT We do not directly transfer any of your data outside the European Economic Area (EEA). However, some of our data processors may do so and this section explains the impact of these international transfers and how your information is protected. Many of our data processors operate ‘cloud-based systems’, which means the information is held in information data centres in different locations. All the cloud-based systems we use reserve the right to hold copies of your personal information outside the EEA to hold back-up copies, so they can guarantee recovery. In each case we and / or our processors use one or more of the following means that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of abuse: *Certain processors may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. *Providers storing data in the U.S. may be self-certified to the EU-US Privacy Shield which requires them to provide similar protection to the personal data shared between Europe and the U.S. Please contact us at enquries@booksource.net if you want further information on the specific mechanisms used by our data processors when transferring your personal data outside of the EEA. YOUR PERSONAL DATA RIGHTS The personal data we hold about you is your data, so you have certain rights over it. This section summarises your rights. You can exercise any or all of these rights when you choose, and the easiest way is by dropping us an email at enquries@booksource.net. Where we are processing your data based on your consent (e.g. for marketing purposes) you can withdraw that consent and we must immediately stop processing your data. Please note that up to that point, we’re acting lawfully with your consent, withdrawal of consent cannot be backdated. You have the right to request a copy of all personal data we hold relating to you and we must provide this within 30 days. You also have the right to require us to correct any records that are wrong. You have the right to require us to erase personal data and we must comply unless we need it for one of the purposes described above (for example, if we hold a live contract for you). We also retain the right to keep data that is needed to establish, exercise, or defend a legal claim. Where we process your data based on a ‘legitimate interest’ (underlined in the section on Purpose and Lawful basis, above) you still have the right to object to our processing of that data. From that point, we must stop processing your data until we have determined whether your rights override our interests. Finally, you may have the right to have your personal data transferred to another organisation and we’re obliged to provide it to you in a clear and reasonable format. OTHER PURPOSES FOR PROCESSING PERSONAL DATA We don’t process your personal data for any other purpose than we’ve described here. We won’t sell your personal data to other companies. As we develop our services, we might add a new data process to our platform that uses your personal information. Should we decide that we want to develop a new processing purpose, we will contact you to let you know what we intend to do, the lawful basis we will use, and your rights over our intended new processing. OUR CONTRACTUAL REQUIREMENTS TO USE YOUR PERSONAL DATA If you’re a BookSource client or supplier, it’s a requirement that we collect personal information from you so that we can enter into a contract with your company. YOUR RIGHT TO LODGE A COMPLAINT WITH THE REGULATOR At all times, you have the right to report a concern or lodge a complaint with the Information Commissioner’s Office. Please refer to the ICO at https://ico.org.uk or by calling them on 0303 123 1113. Of course, we hope that we can resolve your issue quickly and fairly – you can contact us at enquries@booksource.net.

Lavinia Drew Credit Controller, Key Accounts Lavinia has been with BookSource since it started trading in 1995 and since then has concentrated on maintaining the strong financial relationships we have with our key accounts. ​ Her focus is to maintain strong relati onships with our key account customers, reconciling accounts and collecting dues owed to our publisher clients. ​

Get in touch Phone 00 44 141 642 9192 Email info@booksource.net Standard Opening Hours Mon - Fri 09:00 – 17:00 First Name Last Name Email Message Send Thanks for submitting! Visit Us Address 50 Cambuslang Road, Glasgow, UK G32 8NB ​ What 3 words: ///yours.fills.limit

Yvonne Craig Customer Service Manager Yvonne's role is to support our customers and deliver a first class service. She has been with BookSource since 2002, Yvonne is passionate about delivering exceptional customer service to all our customers. S he is responsible for managing the daily workload within the team and ensuring orders reach our customers and booksellers on time.

Isadora Bastos Client Manager Isadora is one of our Client Managers. She is one of the main point of contact for our client publishers, handling issues, queries and resolving problems quickly to ensure client satisfaction. ​ Isadora is a Translation Studies, English Literature and Theatre Studies graduate and has vast experience in customer service with previous roles in the publishing and wholesale industries. She has lived in many countries across the world, but has spent the last few years in Glasgow where she was a student at Glasgow University. ​ Isadora works to ensure the relationships we have built with our client publishers are maintained and assists them with various queries and offering advice and problem solving.